Terms of service
OVERVIEW
Welcome to Threads & Tails Embroidery. The terms “we”, “us” and “our” refer to Threads & Tails Embroidery.
Threads & Tails Embroidery operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. Threads & Tails Embroidery is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”) govern your access to and use of the Services, including any purchases made through the site. Please read these Terms carefully, as they include important information about your legal rights, including limitations of liability and warranty disclaimers.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use the Services under your supervision.
To use certain features of the Services, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You may not transfer or assign your account to another person.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display our products and services. However, colors and appearance may vary depending on your device and screen settings.
All products are custom-made to order unless otherwise stated. Because of the personalized nature of our embroidery, final products may vary slightly from digital previews.
We reserve the right to modify or discontinue any product or service at any time without notice.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase. Threads & Tails Embroidery reserves the right to accept or decline any order at our discretion.
Orders are not considered accepted until payment is received and confirmed. Once an order is accepted and production has begun, it may not be canceled or modified.
All purchases are subject to our Return & Refund Policy, which governs eligibility for refunds, replacements, or corrections.
Orders are for personal use only and may not be resold or distributed for commercial purposes without written permission.
SECTION 4 – PRICING AND BILLING
All prices are subject to change without notice. Prices shown do not include applicable taxes, shipping, or customs fees unless otherwise stated.
You agree to provide accurate payment information and authorize us to charge your selected payment method for the total order amount.
We reserve the right to correct pricing errors and cancel orders affected by such errors.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or events beyond our control.
Risk of loss and title transfer to you once the order is handed over to the carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including designs, images, logos, graphics, text, and software, is the property of Threads & Tails Embroidery or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without our prior written consent.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools or services that we do not control. These tools are provided “as is” and “as available,” without warranties.
Your use of third-party tools is at your own risk and subject to the third party’s terms.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or policies of third-party sites.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Threads & Tails Embroidery is powered by Shopify. However, all sales are made directly between you and Threads & Tails Embroidery.
You acknowledge that Shopify is not responsible for any aspect of your purchase or any disputes arising from transactions with Threads & Tails Embroidery.
SECTION 10 – PRIVACY POLICY
Your personal information is governed by our Privacy Policy and Shopify’s Privacy Policy. By using our Services, you consent to the collection and use of your information as described therein.
SECTION 11 – FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by Threads & Tails Embroidery without restriction or compensation.
SECTION 12 – ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions at any time and to cancel orders affected by such issues.
SECTION 13 – PROHIBITED USES
You may not use the Services for unlawful purposes, to infringe intellectual property rights, transmit malicious code, or interfere with site security.
Violation of these Terms may result in termination of access.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice for violations of these Terms.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available,” without warranties of any kind, except as required by law.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Threads & Tails Embroidery shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Threads & Tails Embroidery and Shopify from claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions will remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Threads & Tails Embroidery.
SECTION 20 – GOVERNING LAW
These Terms are governed by the laws of the State of Florida, United States.
SECTION 21 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 22 – CONTACT INFORMATION
Questions about these Terms may be sent to: