Shipping policy

Thank you for shopping with Threads & Tails Embroidery!
Below you’ll find important information about how we process and ship orders.

Order Processing Time

All items are custom-made to order.

Once your order is placed and payment is confirmed, we begin creating your custom embroidered item. Please allow 3–7 business days for production before your order ships.

Production time may vary slightly during peak seasons or due to high order volume. If there is a significant delay, we will contact you by email.

Shipping Time & Delivery Estimates

After your order is completed, it will be shipped using the shipping method selected at checkout.

Estimated shipping times:

  • United States: 3–7 business days

  • International orders: 7–21 business days (depending on destination and customs)

Please note that shipping times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package’s journey.

Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

Threads & Tails Embroidery is not responsible for customs delays, import duties, or taxes imposed by your country. These charges are determined by local customs authorities and are the responsibility of the recipient.

Delays & Lost Packages

We are not responsible for shipping delays caused by:

  • Postal carriers

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • Events outside of our control

If your package appears lost or significantly delayed, please contact us at
📧 threadsandtails.embroidery@gmail.com
and we’ll do our best to assist you.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

Threads & Tails Embroidery is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned due to an incorrect address, additional shipping fees may apply to resend the order.

Questions?

If you have any questions about shipping or delivery, please contact us at:
📧 threadsandtails.embroidery@gmail.com