Frequently Asked Questions

  1. Choose your product
  2. Upload your pet’s photo
  3. We create an embroidery-ready design
  4. You approve it
  5. We stitch & ship your item

We currently offer one pet per item and accept:

  • Dogs
  • Cats
    (Other pets may be accepted — feel free to contact us!)

A clear, front-facing photo works best.
See our photo guide for examples.

Yes!
You’ll receive a digital preview of the embroidery design to approve before we stitch.

Absolutely.
Minor adjustments are included at no extra cost.

Design & approval: 1–3 business days

Embroidery & shipping: 3–7 business days

Yes, we offer custom embroidery services. Contact us or DM us for details and pricing.

Since all items are custom-made, we cannot accept returns or cancellations once embroidery has started.
If there’s an issue, please contact us — we’re happy to help.

Yes!
We also offer custom embroidery requests (names, logos, special designs).
Pricing varies — please contact us or send us a DM for a custom quote.

We ship within the U.S.
International shipping options may be available soon.