Frequently Asked Questions

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If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

  1. Choose your product
  2. Upload your pet’s photo
  3. We create an embroidery-ready design
  4. You approve it
  5. We stitch & ship your item

We currently offer one pet per item and accept:

  • Dogs
  • Cats
    (Other pets may be accepted — feel free to contact us!)

A clear, front-facing photo works best.
See our photo guide for examples.

Yes!
You’ll receive a digital preview of the embroidery design to approve before we stitch.

Absolutely.
Minor adjustments are included at no extra cost.

Design & approval: 1–3 business days

Embroidery & shipping: 3–7 business days

Yes, we offer custom embroidery services. Contact us or DM us for details and pricing.

Since all items are custom-made, we cannot accept returns or cancellations once embroidery has started.
If there’s an issue, please contact us — we’re happy to help.

Yes!
We also offer custom embroidery requests (names, logos, special designs).
Pricing varies — please contact us or send us a DM for a custom quote.

We ship within the U.S.
International shipping options may be available soon.